Administration Cost

To manage the collection of VAT, DHL will charge you an administration charge. DHL calls it a ‘Disbursement Fee’, but other couriers may call it a Customs’ fee or Administration fee.  It varies from country to country but on average is €14.50 per consignment + VAT, or a percentage of the VAT value, whichever is higher. There are order examples below to help explain. This fee is paid directly to DHL, along with your VAT payment, at the time of delivery. DHL will contact you with details prior to delivery.

Please do not delay when DHL contacts you or the goods may be placed into storage awaiting payment and will incur additional fees. It is important to know that Foldabox has no control over these costs or processes.

Please note that VAT is charged on the goods value including the delivery cost and the administration cost but if you are VAT registered you can claim back the portion of VAT.

DHL’s administrative costs for your country can be found on the table below.

Example 1: Below the % Threshold

An order of £180.00 + courier cost of £55.00 for shipping to Ireland has a total order cost of £235.00 (which equates to approx. €266.30.) The Irish VAT rate is 23%, which equates to approx. €61.25 VAT (€266.30 x 23%.). VAT is charged on the Euro cost value including the delivery cost.

DHL’s administrative fee of 2.5% on €61.25 VAT (see the table above) equates to €1.53 (which is lower than €14.50), so DHL will collect €14.50 + VAT + €61.25 VAT on the goods value. DHL will contact you prior to delivery with instructions on how to pay them.

Example 2: Above the % Threshold

An order of £2,700.00 + courier cost of £300.00 for shipping to France has a total order cost of £3,000.00 (which equates to approx. €3,399.60.) The French VAT rate is 20%, which equates to approx. €679.92. VAT is charged on the Euro cost value including the delivery cost.

DHL’s administrative fee of 2.55% on €679.92 (see the table above) equates to €17.34 (which is higher than €14.60), so DHL will charge €17.34 + VAT, + €679.92 VAT on the goods value (called TVA in France.) DHL will contact you prior to delivery with instructions on how to pay them.

Notes:

• We use DHL for all our international non-palletised shipments because their processes and costs are better than other couriers.

• Please note we cannot pay the additional administration cost for you. This is a DHL shipping charge and is an additional cost to the cost of goods you purchase from Foldabox.

• Please do not delay in responding to DHL when they contact you for VAT payment. If they do not receive communication and payment within 3 days the goods can be put into storage and will attract additional costs. Ultimately the goods may not be delivered and will be returned to us.

• Please refer to DHL’s on-line invoice for a breakdown of costs. DHL charges an additional €5.00 if you request a printed invoice.